PRIVACY & SECURITY
At BUAN, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and manage your information when you use our website and services.
Privacy Policy
This Privacy Policy explains how BUAN collects, uses, stores, protects, and shares information obtained from customers, visitors, partners, and users of our website and logistics services.
By accessing our website, requesting our services, submitting information through our forms, tracking a shipment, or otherwise interacting with BUAN, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
When you interact with BUAN, we may collect information that you voluntarily provide, such as:
- Full name
- Email address
- Phone number
- Delivery and collection details
- Billing information
- Shipment information
- Recipient information
- Information submitted through contact or enquiry forms
- Other information necessary to provide our services
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website activity
- Date and time of visits
- Referring website or source
How We Use Your Information
We may use information we collect to:
Provide our services
Process shipments, manage bookings, communicate with customers, and provide requested logistics services.
Track shipments
Provide shipment status and tracking information through our tracking system.
Communicate with you
Respond to enquiries, provide updates, send service-related notifications, and communicate regarding your shipment.
Improve our services
Understand how customers use our website and services and identify opportunities to improve our operations.
Maintain security
Detect, prevent, and investigate fraud, misuse, unauthorized access, and other security concerns.
Meet legal obligations
Comply with applicable laws, regulations, legal processes, and legitimate requests from relevant authorities.
5. Shipment & Tracking Information
How We Handle Shipment Information
When you use BUAN’s shipment and tracking services, we may process information associated with your shipment in order to provide transportation, delivery, tracking, customer support, and related services.
 tracking information may include:
- Tracking/reference number
- Shipment status
- Origin and destination
- Shipment type
- Cargo information
- Sender information
- Recipient information
- Relevant delivery information
Cookies & Website Technologies
Cookies
BUAN may use cookies and similar technologies to help the website function properly, understand how visitors interact with our website, improve performance, and enhance the user experience.
Essential Cookies
Required for basic website functionality.
Performance & Analytics Cookies
Help us understand how visitors use our website.
Preference Cookies
Help remember certain settings or preferences.
7. How We Share Information
BUAN does not sell personal information to third parties.
We may, however, disclose or provide access to personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
Service Providers
We may work with trusted third-party providers that assist us with services such as:
- Website hosting;
- Information technology;
- Communications;
- Payment processing;
- Data storage;
- Analytics;
- Customer support; and
- Other operational services.
These providers may only receive information that is reasonably necessary for them to perform the services they provide to BUAN, subject to applicable requirements.
Logistics and Delivery Partners
Where necessary to complete a shipment, we may share relevant information with transportation providers, delivery partners, agents, or other parties involved in the movement of cargo.
Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, including in response to legal proceedings, court orders, regulatory requirements, or valid requests from competent authorities.
Business Transactions
If BUAN is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy and legal requirements.
7. Data Security
BUAN takes the security of personal information seriously.
We use reasonable technical, administrative, and organizational measures designed to protect personal information against:
- Unauthorized access;
- Unauthorized disclosure;
- Loss;
- Destruction;
- Alteration;
- Misuse; and
- Other unlawful or unauthorized processing.
Access to personal information is limited to individuals and service providers who have a legitimate need to access it for relevant business or service purposes.
However, no website, electronic communication, information system, or method of data storage can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping account credentials and other sensitive information confidential.
8. Your Privacy Rights
Depending on where you live and the laws that apply to your personal information, you may have certain rights regarding your information.
These rights may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of certain personal information;
- Request restriction of certain processing;
- Object to certain processing activities;
- Withdraw consent where processing is based on consent;
- Request a copy of certain personal information; and
- Lodge a complaint with an appropriate data protection or privacy authority.
These rights are not absolute and may be subject to applicable legal conditions and exceptions.
If you wish to exercise a privacy right or make a privacy-related request, please contact us using the details provided in the Contact Us section below.
We may need to verify your request before taking action, where permitted or required by applicable law.
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